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Shipping & Return Policy

Delivery and execution of the agreement

 

Articles ordered via our webshop will be delivered in following European countries:

 

We offer free standard delivery ( 1 to 5 working days ) to the following countries:

 

Fee required ( €9,50 ) standard delivery ( 2 to 7 working days ) applies to the following countries:

 

Our delivery partners are BPost and UPS, depending on the country we deliver to.

We deliver with BPost to the following countries:

 

We deliver with UPS to the following countries:

 

Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported within 5 days after receiving the order by the Customer to Heavenly… by e-mail.

 

The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by Heavenly….

 

Right of withdrawal and return policy

 

The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Heavenly….

 

The Customer has the right to withdraw from this agreement or to return the complete or a part of the order within a period of 14 calendar days without giving reasons.

 

To comply with the withdrawal or returning period, the Customer must send a notification of their decision to exercise the right of withdrawal or returning before the withdrawal or returning period has expired.

 

To exercise the right of withdrawal or if the Customer wants to return the complete or a part of the order, the Customer must notify Heavenly… by e-mail: [email protected]  

 

The Customer may also input and submit the template withdrawal form or any other unambiguously formulated statement in a digital manner via our website www.heavenlycollection.be .

The procedure to do this is as follows:

If the Customer uses this option, we will immediately send the customer a confirmation receipt of their withdrawal by e-mail.

 

Please contact us by e-mail or via your account before returning any items you want to return, we will provide you with the correct information. Goods must be returned within 14 days of receipt.

 

Please also contact us immediately if wrong items are delivered. We will ship the correct items and refund the additional shipping costs incurred.

 

In any event, the Customer has no later than 14 calendar days from the day that they notify Heavenly… of their decision, to withdraw from the agreement or to return the complete or a part of the order, to send back or hand over the goods to Heavenly… - Dumortierlaan 47 – 8300 Knokke - Belgium.  The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.

 

The direct costs for returning the goods shall be borne by the Customer.

 

If the returned product is reduced in value in any way, Heavenly… is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

 

Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.

 

If the Customer withdraws from the agreement, Heavenly… shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that Heavenly… was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, Heavenly… may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.

 

Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by Heavenly… will not be refunded.

 

Heavenly… shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.

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